You can return the product within 14 days of receipt. In case of obvious factory defect within 20 days from the date of receipt. It is possible to return the product only if its trade dress, consumer properties, as well as the document confirming the fact and conditions of purchase of the product (email or sms confirmation) are preserved. During this period the Buyer is obliged to notify the shop manager about the desire to return the goods and return the goods to the shop in a suitable way.
The goods have not been used.
The product has retained its trade dress and consumer properties: no traces of wear on the jewellery, undamaged packaging.
No more than 14 days have passed since the receipt of the goods for returns at will.
According to the law, we will not be able to take back the jewellery, which was made for you by order or modified – changed the size, colour of the coating, engraving, etc.
It is possible to return stationery and household goods in case of improper quality within 14 days from the date of receipt of the goods. Goods of proper quality are not subject to return or exchange for similar goods, according to paragraph 2 of Art. 502 of the Civil Code of the Russian Federation.
Hair jewellery is not subject to return.
Jewellery made of gold and silver is subject to exchange and return within 14 days from the date of purchase in the online shop. When purchased in offline shops, gold and silver jewellery is not subject to exchange and return, according to the Decree of the Government of the Russian Federation of 31 December 2020 № 2463 Art. 25.
If a factory defect is detected, the return is at the expense of the shop.
To make a return, please contact the manager in a convenient way.
Specify the number of your order, attach the receipt of purchase and describe in detail the reason for the return.
The return is made at the expense of the customer.
When sending the return, you must fill out and attach a return application form.
Once the return is received by the office, the refund will be processed within 2-5 working days from our side.
Call a courier in Moscow.
The cost of courier call is 440 rubles.
Send to our office.
You can send the jewellery to Moscow by any transport company. Delivery should be made by courier to the door.
Bring to the concept store.
You can personally bring the return to our concept store during working hours.
To receive a discount, copy and paste the promo code into the special field when placing an order.
Activation conditions:
The discount applies to the first order.
To activate the coupon, you must log in to your personal account.
The size of a ring corresponds to its inner diameter in millimeters. You can find out your size in two ways: by measuring a suitable ring or by calculating it based on the girth of your finger.
Method 1. Measuring the diameter of a suitable ring
Take a ring that fits you well.
Use a ruler to measure its inner diameter (the distance between opposite edges)
The resulting value in millimeters is your ring size
Method 2. Determining the size by finger circumference
Wrap a narrow strip of paper (3-4 mm) or thread around your finger
Mark the point where the ends intersect
Measure the length of the resulting segment in millimeters
Divide this number by 3.14 - the result will correspond to your size
Helpful tip: For massive or wide rings, it is recommended to choose a size 0.5-1 mm larger than usual - this will make the jewelry more comfortable to wear.
